Shipping Provider & Services

We ship our orders within the UK using Royal Mail. Depending on the option you select at checkout, your order will be sent via:

  • Royal Mail 24 / 1st Class: Aim to deliver the next working day.
  • Royal Mail 48 / 2nd Class: Aim to deliver within 2–3 working days.
  • Royal Mail Tracked 24/48: Includes end-to-end tracking and SMS/email notifications.

Please note that delivery timeframes are estimates provided by Royal Mail and are not strictly guaranteed.

 

Dispatch & Processing Times

  • Orders are processed and dispatched within 24hr (Monday to Friday, excluding UK bank holidays).
  • If you place an order after 5:00 PM, it will be processed the following working day.

 

Tracking Your Order

If you choose a tracked service, you will receive a tracking number via email once your order has been dispatched. You can track your package directly on the Royal Mail Track & Trace website.

 

Delayed or Lost Post

An item is not officially classified as “lost” by Royal Mail until a specific number of working days have passed from the due date:

  • UK Inland: 10 working days after the estimated delivery date.
  • International (if applicable): 20 working days (Europe) or 25 working days (Rest of World).

If your order has not arrived within these timeframes, please contact us at sales@emslunalocs.co.uk with your order number, and we will open an investigation and arrange a replacement or refund.

 

Delivery Failures & Redelivery

If Royal Mail is unable to deliver your item (e.g., if it requires a signature or is too large for your letterbox), they will leave a “Something for you” card.

  • It is the customer’s responsibility to arrange a redelivery or collect the item from their local Customer Service Point within 18 calendar days (before it is returned to us).
  • If an item is returned to us due to non-collection or an incorrect address provided at checkout, we reserve the right to charge a re-shipping fee.